Terms and Conditions

Terms and Conditions

The Terms and Conditions (T&C) govern the rights and obligations of the parties to the purchase agreement concluded remotely via the online portal www.musclebody.eu and its other language versions (SR/ CZ/ PL/ HU/ DE/ UK) between the seller and the buyer. **Pro SUPP LTD., 07756234, 9 Oaklands Ave, Isleworth TW7 5PX, United Kingdom** provides services, sales, and support related to customer care, including the delivery of goods to the end customer, support for transportation, communication with customers, consulting on purchased products, and handling complaints related to orders.
The rights and obligations of the parties to the purchase agreement are governed by the legal provisions of the purchase agreement under the provisions of § 588 et seq., in connection with the provisions of § 612 et seq. of Act No. 40/1964 Coll. of the Civil Code (hereinafter referred to as the "T&C").
The buyer is understood as a natural or legal person registered in the system, who, after their own authorization, has submitted an electronic order processed by the system www.musclebody.eu.
An electronic order is understood as a submitted electronic form containing information about the buyer, a list of ordered goods from the e-shop offer, and the price of these goods, processed by the system, or an email sent to the seller's address.
**Pro SUPP LTD., 07756234, 9 Oaklands Ave, Isleworth TW7 5PX, United Kingdom, provides services, sales, and support related to customer care, including the delivery of goods to the end customer, support for transportation, communication with customers, consulting on purchased products, and handling complaints related to orders,** support, and assistance.

As part of the heureka.sk/cz service, we sell your basic and necessary data to the company Heureka based on the Verified by Customers service.
Your satisfaction with the purchase is assessed through email questionnaires as part of the Verified by Customers program, which our e-shop is a part of. These are sent to you every time you shop with us, unless you refuse to receive electronic mail for direct marketing purposes in accordance with § § 62 of Act No. 351/2011 Coll. on Electronic Communications, as amended. The processing of personal data for the purpose of sending questionnaires within the Verified by Customers program is carried out based on our legitimate interest, which lies in assessing your satisfaction with the purchase with us. For sending questionnaires, evaluating your feedback, and analyzing our market position, we use the data processor, which is the operator of the Heureka.sk portal, to whom we may provide information about the purchased goods and your email address for these purposes. Your personal data is not provided to any third party for its own purposes when sending email questionnaires. You can object to sending email questionnaires within the Verified by Customers program at any time by refusing further questionnaires using the link in the email with the questionnaire. In case of your objection, we will no longer send you the questionnaire.

Research Purposes: All products sold on this site, including Selective Androgen Receptor Modulators (SARMs), are intended exclusively for research and laboratory purposes. These products are not approved as dietary supplements and are not intended for human consumption, diagnosis, treatment, or prevention of any disease. By purchasing these products, the buyer agrees to use these products exclusively for the stated purposes and to comply with all applicable laws and regulations. The company is not responsible for the misuse of products.

Order

The validity of an electronic order requires the truthful and complete filling out of all data and details required by the registration form, including a phone number and email.
All received electronic orders are considered a proposal for a contract and are binding.
The purchase contract, on the basis of which the sale of goods by the seller to the buyer is carried out, arises on the basis of the binding confirmation of the order in the system. The order confirmed by email (or part of it) is considered binding for both parties, unless the conditions agreed upon at the time of confirmation are violated, and at that point, a relationship is also established between the buyer and the seller.
The essential conditions are considered to be primarily the determination of the buyer, the content of the order (precise specification of the goods and their quantity), the price for the goods and transportation, the method of delivery, and the method of payment for the goods.
The buyer will be regularly informed about the status of the order via email. The buyer may be contacted by the seller by phone for the purpose of confirming the order.

By confirming the order, the buyer declares that they are over 18 years old!

Order Cancellation

The buyer has the right to cancel the order via email without giving a reason within 24 hours of sending it. After binding confirmation of the order, only if the seller does not meet the agreed delivery conditions, or by agreement with the seller. In the event of cancellation of a confirmed order, the buyer is obliged to compensate the seller for the damage caused by this action. The seller will exercise the right to compensation mainly in the case of the purchase of goods "to order," which had to be procured at the buyer's request or if demonstrable costs have already been incurred in connection with securing the goods. The cancellation fee can be up to 75% of the total price of the goods.
The seller reserves the right to cancel the order or part thereof in the following cases:

in the case of a cash-on-delivery order, the order could not be confirmed in a binding manner (incorrectly stated telephone number, unavailable, does not respond to emails, incorrectly stated contact address, etc.)
if the buyer has not taken over the goods in the past or otherwise violated the terms and conditions,
the goods are no longer produced or delivered, or the price of the supplier of the goods has changed significantly.
If any of the above situations occur, the seller will immediately contact the buyer to agree on further action. If the buyer has paid part or all of the purchase price, this amount will be transferred back to their account or address within 15 calendar days.

Withdrawal from the Purchase Contract

1. The buyer has the right in accordance with Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance or off-premises contract of the seller and on the amendment of certain laws (hereinafter the "Consumer Protection Act") to withdraw from the purchase contract within 14 working days of receipt of goods. In case of exercising this right, the buyer is obliged to comply with the conditions and procedures specified in point 2 of the Terms and Conditions.
2. Due to the fact that in the event of withdrawal, the contract is canceled from the beginning, the supplier will return or replace the goods to the buyer, and the buyer will return all mutually accepted performances to the supplier. If the buyer decides to withdraw from the contract within the period specified in point 1, they are obliged to comply with the following conditions:

- Contact the seller with a request to withdraw from the contract, including the order number, name, and surname, date of purchase, and their account number or address for a refund.

If the buyer has already received and accepted the goods, they must send them back to our address specified in the contact section under the following conditions:
-The goods must be in the original undamaged packaging (with undamaged protective foil)
-The goods must not be used
-The goods must be undamaged
-The goods must be complete (including gifts, shakers, etc.)
-Send along with proof of purchase – delivery note / proforma invoice / invoice

If the conditions specified in point 2 are met, the seller will send the money for the goods by transfer to the buyer's account no later than 14 working days after the physical receipt of the goods.
The goods must be sent by registered mail and insured, as the seller is not liable for any loss.
The buyer has no right to withdraw from the contract in accordance with § 7 par. 6 letter e) of the Consumer Protection Act (sale of goods enclosed in protective packaging, which is not suitable for return for health protection or hygienic reasons, and whose protective packaging was broken after delivery).
The cost of returning the goods is borne by the buyer!
The buyer bears any reduction in the value of the goods, which was caused by its use beyond what is necessary to determine the functionality and properties of the goods.

Price Conditions

The price of the products represents the final price, as we are not VAT payers. The prices for postage and packaging are listed in the Transport section.

Transportation

Transportation within the territory of the Slovak Republic is provided by the contracted couriers of Slovak Post.
Transportation for the U.K., all EU member countries, and countries outside the EU is provided by the courier companies Packeta / DPD / GLS.
Transportation for deliveries within the EU member states, or other countries, is determined individually, based on the weight of the package.
The postage price for the Slovak Republic is €3.9 for orders up to €90, and free postage for orders over €90 in some countries.
The seller may send goods that are immediately available to the buyer and deliver the remaining part of the order additionally within the legal period, provided that the buyer will not be charged any additional postage beyond that included in the order.

Delivery of Goods

Deliveries of the subject of performance (ordered goods) will be dispatched as soon as possible, depending on the availability of products and the operational capabilities of the seller.
Orders received during the business day before 14:00 will be shipped on the same business day. Orders received after 14:00 will be shipped the next business day. Orders are not shipped on weekends and holidays.
Each customer is informed of all changes in the status of the order by email. The status of the order can be checked after logging into the system.
The goods are delivered via courier service to the address specified by the buyer in the order. The shipment with the goods always contains a delivery note. The invoice will be sent by email upon request.
After receiving the package, the recipient - customer is required to visually inspect the condition of the products (gifts and other promotional items are not subject to complaints), their packaging, the integrity of the cap, or other damages within 7 calendar days from receipt of the package. No complaints will be accepted after 7 calendar days from the date of receipt of the package!
Ownership of the products passes to the buyer upon receipt and full payment of the purchase price.
We deliver goods within EU member countries as well as to other countries outside the EU. For countries outside the EU member states, all shipments are subject to customs declaration.

Payment Options

The goods can be paid for in the following ways:

Cash on Delivery - this service is only available for Slovak Republic customers!
You pay the order amount directly to the courier upon delivery of the order.
Payment Card.
This is one of the secure forms of payment that takes a few seconds, requiring the card number, card expiration date, and CVV code. The goods are shipped immediately after receiving the payment.
Bank Transfer.
You send the money for the order as soon as possible after creating the order to our bank account. The goods are shipped immediately after receiving the payment. The payment must be credited to our bank account within 7 (seven) business days! Otherwise, the seller has the right to withdraw from the purchase contract.

Liability for Errors on the Website www.musclebody.eu

The seller warns that the information provided on www.musclebody.eu is partly taken over from third parties, may contain inaccuracies, and may be updated without prior notice.
The seller may at any time, without prior notice, change the products and services described on its website and does not guarantee the factual accuracy of their content.
The seller is not liable to any other party for direct, indirect, or exceptional damages caused by the use of information from its own or linked websites.
The seller reserves the right to change and supplement these Terms and Conditions and complaint conditions without prior notice to the buyer. In the event of a change in the Terms and Conditions or complaint conditions, the entire purchase process is governed by those Terms and Conditions that were valid at the time of sending the order by the buyer and are accessible on the seller's website.

Privacy Protection

When collecting personal data, the seller is governed by Act No. 122/2013 Coll. on the Protection of Personal Data and on Amendments to Certain Acts (hereinafter referred to as the “Act”) in information systems. The seller respects the privacy of the buyer. The personal data provided is protected against misuse and will never be provided to a third party.
By using this online store, the buyer agrees to the collection and use of information about the buyer and his purchases under the conditions set out above. By registering, the buyer automatically agrees to be informed about news regarding the online store by email or telephone. If they no longer wish to receive this information, they have the option to stop receiving it at any time via email.
The seller reserves the right to withdraw from the security guarantee in the event of an attack on the server by an unknown perpetrator (hacker). Only in this case do the above-mentioned rules of data manipulation not apply.

Final Provisions

These general terms and conditions apply as stated on the operator's website on the day of sending the electronic order, unless otherwise expressly agreed between the two parties.
By sending an electronic order, the buyer unreservedly accepts all provisions of the "Terms and Conditions" as amended on the day of sending this order.
The buyer declares that they have read these general terms and conditions before completing the order and that they agree with them. Notwithstanding any other provision of the contract, the seller is not liable to the buyer for lost profits, loss of opportunity, or any other indirect or consequential losses due to negligence, breach of contract, or otherwise. If certain provisions of these conditions are found to be invalid or unenforceable by competent authorities of the Slovak Republic, either in whole or in part, the validity and enforceability of the remaining provisions and the remaining parts of the relevant provision remain unaffected.

The sale of goods through the online store www.musclebody.eu is governed by Slovenian law!

Relations between the two parties that are not governed by these "Terms and Conditions" are governed by the relevant provisions of applicable Slovenian law!

Withdrawal from the Contract

Right of Withdrawal

In accordance with Act No. 108/2004 Coll., the consumer has the right to withdraw from a contract concluded remotely or outside the seller's business premises without giving any reason within 14 calendar days from the date of:

receipt of the goods by the consumer or a third party designated by the consumer, excluding the carrier, in the case of a purchase agreement,
conclusion of a contract for the provision of services.

Procedure for Withdrawal from the Contract

To exercise the right of withdrawal, the consumer must inform the seller of their decision to withdraw from the contract with a clear statement (by email) using the contact details provided below:

Seller: Pro SUPP LTD., 07756234, 9 Oaklands Ave, Isleworth TW7 5PX, United Kingdom
Email: info@musclebody.eu

Consequences of Withdrawal

If the consumer withdraws from the contract, the seller is obliged to refund all payments received from the consumer, including the cost of delivery (excluding additional costs if the consumer chose a delivery method other than the cheapest standard delivery method offered), without undue delay and no later than 14 days from the day the seller received the withdrawal notification. Refunds will be made using the same payment method used by the consumer in the original transaction unless explicitly agreed otherwise.

The consumer is obliged to return the goods to the seller without undue delay, no later than 14 days from the day they informed the seller of their decision to withdraw from the contract. The deadline is deemed to have been met if the consumer sends the goods before the 14-day period expires.

Exceptions to the Right of Withdrawal

The consumer does not have the right to withdraw from the contract in the following cases:

sealed goods that are not suitable for return for health or hygiene reasons after being unsealed,

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