Dear customers, with an increasing number of orders (several hundred per month), we have experienced issues with some packages i.e., some did not arrive, some were lost in transit, some were not picked up and are on their way back to us or have already arrived. Some arrived damaged. We have created a special department that will take care of order services. It will respond daily. Its head will be Michael Högel (Michael), who will be responsible for refunds, returns of orders, and sending gifts. We realize that in the past things did not work as they should, which is why Michael will focus on building trust in Musclebody.
You can contact him at shop@musclebody.eu.
Withdrawal from the Contract
Right of Withdrawal
In accordance with Act No. 108/2004 Coll., the consumer has the right to withdraw from a contract concluded remotely or outside the seller's business premises without giving any reason within 14 calendar days from the date of:
- receipt of the goods by the consumer or a third party designated by the consumer, excluding the carrier, in the case of a purchase agreement,
- conclusion of a contract for the provision of services.
Procedure for Withdrawal from the Contract
To exercise the right of withdrawal, the consumer must inform the seller of their decision to withdraw from the contract with a clear statement (by email) using the contact details provided below:
Seller: K8 investments, s.r.o.
Address: Obchodná 2, 811 06 Bratislava, Slovakia
Email: info@musclebody.eu
Consequences of Withdrawal
If the consumer withdraws from the contract, the seller is obliged to refund all payments received from the consumer, including the cost of delivery (excluding additional costs if the consumer chose a delivery method other than the cheapest standard delivery method offered), without undue delay and no later than 14 days from the day the seller received the withdrawal notification. Refunds will be made using the same payment method used by the consumer in the original transaction unless explicitly agreed otherwise.
The consumer is obliged to return the goods to the seller without undue delay, no later than 14 days from the day they informed the seller of their decision to withdraw from the contract. The deadline is deemed to have been met if the consumer sends the goods before the 14-day period expires.
Exceptions to the Right of Withdrawal
The consumer does not have the right to withdraw from the contract in the following cases:
- sealed goods that are not suitable for return for health or hygiene reasons after being unsealed,